Learn more here: http://www.gartner.com/eu/outsourcing
Views: 1040 Gartnervideo
Gartner analyst Ian Marriott discusses outsourcing in a tough economy and the challenges it creates for clients and service providers. These issues will be discussed further at the Gartner Outsourcing and IT Services Summit, London, June 15-16. For more information, visit: http://www.gartner.com/it/page.jsp?id=754124
Views: 1380 Gartnervideo
Ian Marriott, Gartner Research Vice President and Summit Chair talking about the upcoming Gartner Outsourcing & Strategic Partnerships Summit 2012, taking place on 8 -- 9 October, London, UK.
Views: 384 Gartnervideo
Tata Communications has been positioned in the 'Leaders' quadrant of the Gartner Magic Quadrant for Global Network Service providers for the first time. CEO, Vinod Kumar, takes a few minutes here to walk you through our journey to the 'Leaders quadrant'. Source: Gartner, "Magic Quadrant for Global Network Service Providers" Neil Rickard, Robert F. Mason, 20 March 2014
Views: 1174 tatacomms
CompuCom delivers smart, transformative workplace solutions that put the right technology in the right hands at the right time to power performance, innovation and growth. That's just one of the reasons we've been ranked a leader by Gartner in the 2017 Magic Quadrant for Managed Workplace Services. For the whole story, watch this video, then visit our website.
Views: 902 CompuCom
Gartner Research VP Frank Ridder on Insourcing An interview with Gartner Research VP Frank Ridder by Joachim Hackmann from the German publication "Computerwoche". Mr. Ridder answers the following questions: - Is there a trend towards Insourcing? - Under which circumstances is Insourcing a sensible option for companies? - Is the trend towards Insourcing possibly indicative of a new value perception for IT? ----------------------------------------------- Gartner-Analyst Frank Ridder zu Insourcing Gartner Research VP Frank Ridder im Interview mit Joachim Hackmann von der Computerwoche. Herr Ridder beantwortet dabei folgende Fragen: - Gibt es einen Insourcing-Trend? - Unter welchen Voraussetzungen ist Insourcing eine sinnvolle Option für Unternehmen? - Ist der Trend zum Insourcing möglicherweise ein Anzeichen für eine neue Wertschätzung der IT?
Views: 750 Gartnervideo
VP of Product management John Cray takes you through our Cloud Contact Centre solution for Service Providers - CCSP. And the position of Enghouse CCaas providers in Gartner's Magic Quadrant CCaaS.
Views: 167 Enghouse Interactive
The Gartner 2013 SIEM Magic Quadrant was recently released. Get Joe's perspective on vendor placement and why Sensage continues to be the only solution positioned to address large-scale data management and sophisticated analytics required of advanced Security Information and Event Management (SIEM).
Views: 430 SenSageTV
Learn how Onica, recognized on Gartner's 2018 Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, can help you achieve operational excellence on AWS. Read more at https://www.onica.com/amazon-web-services/managed-cloud-services/
Views: 341 Onica
http://outsourcingdigest.com/2017/10/01/september-2017-news-press-releases-bulletin-video/ https://twitter.com/o_digest https://www.linkedin.com/company/outsourcing-digest/ http://fb.com/Outsourcing-Digest-Advisors [email protected] SEPTEMBER 2017 NEWS AND PRESS RELEASES BULLETIN (VIDEO) • TCS Recognized as a Leader in Workplace Services PEAK Matrix Assessment by Everest Group • Humach Launches Customer Engagement Assessment for Contact Centers • UKCLOUD Offers Customers Enhanced Procurement Choice and Flexibility with Availability on Technology Services 2 Framework • HCL Announces Strategic Partnership with Banking Solutions Provider Alpha Insight • Xceed secures place on Technology Services 2, to help deliver the Government’s Digital Agenda • NTT DATA Expands Automation Capabilities with Blue Prism Partnership • Everest Group Recognizes Teleperformance as a Leader in Contact Center Outsourcing • Convergys Corporation Adds Robert E. Knowling, Jr. to Its Board of Directors • 3CLogic Wins SugarCRM Crowd Pleaser Award • Infosys McCamish Positioned as a ‘Leader’ In Gartner’s Magic Quadrant for Life Insurance Policy Administration Systems • Capgemini Recognized Again as Star Performer in Everest Group’s PEAK Matrix Assessment • ITPS Announces Partnership with Avanan • Mphasis Named Major Contender and Star Performer in Everest Group 2017 PEAK Matrix™ Report for IT Security Services Market Leaders • GM Invests in STEM Education to Boost Women in Tech • GeBBS Healthcare Solutions Named to Top 20 Vendor Rankings for Revenue Cycle Management Outsourcing for Fourth Year in a Row • Ashley Chloe, Inc., Announces Hire of CTO David Northway • Espire Infolabs Sponsors Digital Marketing Exchange, UK • Capital Market IT Outsourcing Deals See Double-Digit Growth in Number and Value in 2016 — Everest Group • ImpactLABS Announces Advisory Board • Investing in Digital the Focus of 2017 ISG Sourcing Industry Conference • TalentRISE Names Managing Director to Expand Firm’s Information Technology and Digital Recruitment Business • Vision Software Selects SOPRIS Technologies and Zenoss to Provide Software-Defined IT Operations™ Services in Colombia • BG Staffing, Inc. Completes Acquisition of Smart Resources, Inc. • CIO Review Recognizes TachTech as One of the 20 Most Promising IT Services Companies • QuisLex Recognized as the Winner in the New York Law Journal’s Best of 2017 Survey • YASH Technologies Appraised at CMMI Maturity Level 5 • Stratix Hires New Chief Services and Information Officer • iQor Doubles Nearshore Footprint in Trinidad and Tobago • Xantrion named to the 100 Largest Bay Area Women-Owned Businesses List • LeaseWeb and Acronis join forces to provide first class cloud data protection for businesses • DATAMARK Delivers a Workforce Planning Toolkit for a Growing Regional Bank • SIG is Coming to Boston in November For a Talent Focused Event • Avasant Accepts Smart City Service Award for Exceptional Leadership and Devoted Service for Smart Governance • Zensar to Showcase Unified Customer Experience Solutions at Oracle Open World 2017 • Capgemini World Wealth Report 2017: High Net Worth Individual Population and Wealth Hits New All-Time High • Virtusa Partners with WorkFusion to Launch AI-Powered Bank Sanction Screening Solution for Financial Institutions • ManpowerGroup Joins Rework America Task Force to Transform the US Labor Market and Promote Skills-Driven Hiring • Clutch Announces the Leading Agencies and Development Companies in India • Premier Provider of Workforce and Outsourcing Solutions Rebrands as “Aleron” • Transparent BPO Selects Unified Contact Center Solution from Noble Systems • Accenture Announces Digital Lending Technology Stack for Its Mortgage and Compliance Solution • Wolters Kluwer's ELM Solutions Introduces Cybersecurity Risk Assessment Application • New Solution Impact Analysis Report Says SMART by GEP Procurement Software Delivers Strong Increases In Efficiency, Effectiveness And Savings • Digital Driving Demand for IT, Business Process Outsourcing, ISG Momentum® Report Finds • Imprezzio Named a Winner in 2017 Best Places to Work Inland Northwest • Allegis Global Solutions Recognized as Global Recruitment Process Outsourcing Leader • LevelUP is Named to Prestigious RPO Baker’s Dozen by HRO Today • PeopleScout Ranked a Top Enterprise and Healthcare RPO Provider on 2017 HRO Today Baker’s Dozen • Executive Functions Management Hosts San Antonio's IT Executives On October 19 for a day of Education, Collaboration and Networking
Views: 93 Outsourcing Digest
Lintasarta data center solution includes colocation, Micro Data Center, data center network, hosted services, IT resiliency and IT outsourcing services. Partnering with Gartner quadrant leaders, our Tier III-certified-data-centers are built to support your business availability and continuity. Learn more: https://www.lintasarta.net/id/products-services/lintasarta-data-center/
Views: 346 Lintasarta
Gartner Events on Demand. View this entire sessions here: http://www.gartnereventsondemand.com/session/PS20/K5E For additional trailers and full sessions from this event visit: http:// www.gartnereventsondemand.com/event/ps20 Visit Gartner Events On Demand at anytime to watch recorded presentations from the world's leading IT research & IT events organization.
Views: 821 Gartnervideo
Business Continuity Management (BCM) Consistently positioned as a leader in Gartner's BCMP Software Magic Quadrant, RPX is an integrated Business Continuity Management (BCM) software for: Business Impact Analysis (BIA), plan development, testing, updating, distributing, incident management, and critical communication. RPS is designed to meet the rigorous standards of expert continuity professionals, while still being easy enough across all levels of users. Successful continuity is more than just developing a plan; to keep up with todays quickly-changing complexities, BCM software must address interdependencies and relationship while managing incidents, exercises, plans, and communications faster than ever before. So please join us in a deeper look into all of the components of RPX that make up a complete BCM program.
Views: 181626 Computer Outsourcing
10 minutes before the summit begins and the queue to get an ID badge stretches around the hotel...
Views: 648 Mark Hillary
The advent of cloud computing created a new way of deploying and using the major business applications that are vital to organizations. But this seemingly simple new model raises a host of complex questions. Gartner's Special Report highlights new and recent research to guide CIOs and IT leaders in adapting their IT strategy to this business reality. http://gtnr.it/2bjj6OA
Views: 470 Gartnervideo
Gartner analyst Errol Rasit discusses the worldwide server market in the second quarter of 2009
Views: 495 Gartnervideo
Hear from the Conference Chair why you should be at this Summit Gartner Business Intelligence & Analytics Summit, 10 -- 11 March 2014 Learn more and register for the event here: http://www.gartner.com/technology/summits/emea/business-intelligence/index.jsp
Views: 2276 Gartnervideo
Gartner analysts discuss some of the issues to be examined at the Gartner Portals, Content & Collaboration Summit, March 12-14, in Orlando #GartnerPCC www.gartner.com/us/pcc
Views: 245 Gartnervideo
Talkin' Cloud (http://www.talkincloud.com) FastChat Video captures Gartner VP Tiffani Bova during Ingram Micro Cloud Summit 2012. Bova discusses how VARs, MSPs and technology consultants can become cloud brokers working within cloud aggregator services. Complete coverage appears on the Talkin' Cloud website.
Views: 3332 TalkinCloud
What's possible when two global powers join forces and play to each other's strengths? Imagine massive global reach, untapped international opportunities, unbridled ability to execute and tremendous revenue growth. If you think you know Dimension Data, think again. Did you that Dimension Data has 15,000 employees who manage more than $12.5 billion in global network infrastructure? That's around-the-clock technology management in 51 countries. Or how about the fact that Dimension Data is Cisco's largest global SI partner with 2.1 billion in annual bookings for Cisco. Plus, they have over 400 CCIEs, only surpassed by Cisco itself. Dimension Data customer relationships are strong across all industry verticals and market seconds, including public sector, commercial sector and mid-market. In fact, 79% of global Fortune 100 and 63% of global Fortune 500 trust Dimension Data. While Dimension Data handles networks, security, collaboration and video, they are now the world's leading systems integrator and ICT partner. And that's just the beginning. Dimension Data now offers more service-centric solutions including comprehensive managed services, consultant services, cloud offerings, and IT outsourcing. This service focus differentiates Dimension Data and positions our two companies to compete in the changing market landscape. Because Dimension Data is a trusted ICT partner and unbiased third-party, customers buy their recommendations specifically in areas like core networking, advanced technologies, managed and cloud services. And it's a fact, Dimension Data recommends Cisco first. Furthermore, Gartner named Dimension Data the leader in execution within its communications outsourcing and professional services Magic Quadrant. By combining Cisco's progressive vision and Dimension Data's unparalleled ability to execute, customers can realize a true world-class technology solution, and the numbers are too powerful to ignore. When we lead with Dimension Data's technology life- cycle management assessment, the close rate triples, the deal size doubles. And Dimension Data's uptime is built on Cisco's SMARTnet and Cisco's SMART services. Their five global support centers deliver Cisco's solutions and support customers around the world. Of our 60,000 registered partners, only Dimension Data had the global reach and the local penetration to bring $2.1 billion FY12 product and services revenues to Cisco. Simply put, the market, our clients and the numbers agree; Cisco and Dimension Data are better together. For your next project, call Dimension Data. Together, big things can happen.
Views: 9268 Dimension Data
Conference Chair Chris Ambrose discusses Conquering Complexity: Driving Business Value in the New Services Ecosystem. Learn more here: http://gartner.com/us/sourcing
Views: 470 Gartnervideo
Prevent cyber attacks with Threat Intelligence — an effective tool to counter against targeted attacks and data breaches as well as effectively manage information security risks. Group-IB is a leading cyber threat intelligence provider with strong analysis capabilities.
Views: 746 GroupIB
What does endpoint detection and response mean for enterprises? It means a greater ability to distinguish a mundane cyberincident from a serious threat targeted specifically at your company. By automating the tasks of gathering, analyzing, and validating incidents with machine-learning algorithms, EDR significantly reduces the time and effort required to detect the threat early on. Thus, early detection and quick response further decrease the risk and severity of cyberincidents. To learn more about the endpoint detection and response capabilities of our Anti-Targeted Attack Solution, please visit https://www.kaspersky.com/enterprise-security/anti-targeted-attacks?utm_source=smm_yt&utm_medium=ww_yt #KasperskyLab #cybersecurity #ITsecurity
Views: 4266 Kaspersky Lab
Audience Q&A from Gideon's appearance at The Computer History Museum in May, 2007...
Views: 1290 Rentra
EMEA Gartner Business Process Management Summit 2013 13 -- 14 March, London, UK Hear from John Dixon, Managing VP and the Summit Chair, talking about this year's conference focus. Aspire, Challenge, Transform: Driving Breakthrough Business Performance
Views: 747 Gartnervideo
Learn more about the Gartner Security & Risk Management Summit here: www.gartner.com/eu/security. The event is September 19-20 in London, UK
Views: 436 Gartnervideo
Financial services institutions must focus on IT innovation for radical change or hibernate to minimise cost and prepare for later action to survive the economic downturn, according to Alistair Newtwon at Gartner, Inc. Organisations that choose the middle ground risk wasting their IT budget on incremental modernisation for little gain. For more information, visit: http://www.gartner.com/it/page.jsp?id=791413
Views: 1033 Gartnervideo
Gartner analyst Helen Huntley returns to give her final thoughts on sourcing strategy. Very insightful intelligence can be found at www.enterpriseinnovation.net.
Views: 4343 Jose Allan Tan
The report GARTNER, INC. Company Profile is a detailed document covered company’s Overview, History, SWOT Analysis, Products/Services, Facts, Financials, Key Executives, Competitors, Tech Intelligence, IT Outsourcing, IT Management, Recent Developments and Strategy Evaluation. Avail Sample of the report for more information @ https://www.researchcosmos.com/request/gartner-inc-company-profile-overview-history-swot-analysis-products-services-facts-financia/9430911
Views: 9 Company Profiles Tech Intelligence
Deloitte Touche Tohmatsu Limited is pleased to announce that Gartner has named Deloitte a visionary in the analyst firm's Magic Quadrant for SAP Application Management Service Providers, Worldwide.
Gartner Symposium/ITxpo is the industry's only event to deliver the insights, tools and relationships necessary to create, validate and execute transformative business technology strategies. http://www.gartner.com/technology/symposium/cannes/about.jsp
Views: 869 Gartnervideo
contact center as a service top call center outsourcing companies Website: https://www.outsourcingmyapps.com Twitter: https://twitter.com/Outsourcing_app Facebook: https://www.facebook.com/hireappdeveloperoutsource Google+: https://plus.google.com/u/0/+YoutubeReviewNews-Trends pinterest https://www.pinterest.com/OutsourcingMyApps/ looking to hire contact center as a service call center services in the Philippines welcome to outsourcing the best call center services in the Philippines we are an American owned and contact center as a service operated business process outsourcing company strategically located in the heart of the Clark Freeport Zone in the Philippines our goal is to help small and mid-sized companies leverage their contact center as a service business by offering the global resources that were previously only available to the fortune 500 companies we maintain a state-of-the-art office building with hundreds of seats a call center an IT infrastructure complete with racks of servers fiber-optic lines multiple carriers and redundant backup systems we hire contact center as a service english-speaking college graduates and train them to our own demanding specifications we are in the right place and time to help facilitate your next BPO contact center as a service project our outsourcing services include app development BPO consulting call center outsourcing call center seat leasing digital media marketing bookkeeping software development cloud staffing and pull mobile and web development services we provide simple scalable outsourcing solutions by combining the right people custom technology and modern fully equipped workspaces whether you need a single virtual assistant or a team of 100 we can help we have made outsourcing accessible and affordable get your dedicated offshore staff today and start seeing results tomorrow contact us today I was told the world she was for a year right I'm sorry joking right I ever cried a baby 2007 anyone when it had a imagine an outsourcing partner takes care of your operational challenges with a seamless extension of your own organization for over 16 years and Vince's technologist has been just such a partner for businesses around the group we count among our satisfied clients several companies in small and medium sized stablishment across a range of industries and geographies such as USA Canada Australia you can air low German and other parts of the world we are an is only to 7w1 certified organization and I've also achieved h IP double gain compliance which increases their trust our services by partnering with us you too can see a significant improvement efficiency quality of your business processes immense cost savings in acceleration get in touch with us today to outsource your business requirement and liverish the Invensys advantage to order our edge and we provide a wide range of services and optimizing your business processes and delivering positive outcomes for your organization our services file IT services finance and accounting business support services ecommerce support services digital marketing services education and training our employees have the right skill set for their jobs our strongest asset we continually invest in their development and be adopted favorite partnering with inverse caller you can get access to the best resources deep industry expertise long-term support and nobody thinking that will accelerate your business operations give you a sustainable edge in your industry our vision is to be reliable and consistent world-class solutions provider of choice in each markets our mission is to deliver reliable and consistent solutions with highest commitment to our customers then says has identified and embraced strong core values to enhance your business performance adopting these values has resulted in handsome customer satisfaction and ensuring our clients trust us for their business requirement over the long term the six pillars on which we base our business delivery our integrity customers diligence wallet flexibility and ownership Invensys because average standing business needs exceptional back-office support
Views: 10 Youtube Review News
Find out more about Gartner Sourcing & Strategic Vendor Relationships Summit 2016 6 - 7 June, London http://gartner.com/eu/sourcing Join the conversation #GartnerSSVR
Views: 778 Gartnervideo
Walk-thru of the showroom floor.
Views: 262 Ryan Bateman
On June 19, 2013 representatives of 80 companies, public sector entities and media gathered in Centrum Olimpijskie in Warsaw for the 1st edition of Gartner IT Leadership Trends 2013 in Poland. Among them there were CEOs, VPs, Management Board Members, C-Level, Directors and IT Leaders. Gartner Analysts and Advisors - John Mahoney, David Norton, Alvin Park, Martin Plessow and Leszek Masniak presented in-depth analysis of top priority concerns such as leadership, IT strategy, vendor management and managing applications portfolio during Gartner Keynote, 6 Gartner Analysts sessions and 2 workshops. The 3-track-Agenda contained also 4 interactive sessions and interviews with external guests. During "Best Practices for CIOs" Mr. Jacek Kapica, Undersecretary of State, Ministry of Finance, Ms. Malgorzata Ryniak, General Manager, Volvo IT Poland and Mr. Grzegorz Stepniak, CIO, OGP GAZ-SYSTEM shared their experiences and best practices. Poland also for the 1st time hosted the Mastermind Interview featuring Prof. Janusz Filipiak - the founder and CEO of Comarch SA. Photos available at: https://gitlt2013.pl/photos.
Views: 734 Gartnervideo
Garter EXP Research: CIO Agenda 2009: BI No: 1 priority worldwide in 2009! Gartners presentation of Janet Naidenova, JNN Consult Ltd., marketing agency of Gartner in Bulgaria 02.06.2009, Radisson Hotel, Sofia, organized by Saga Technology. .
Views: 162 Janet Naidenova
Dan Larson (CrowdStrike VP Product Marketing) and Doug Cahill (ESG Senior Analyst) discuss the constantly changing state of endpoint security. The discussion will include the latest perspectives from both the end-user community, as well as recommendations and key insights from our panelists. Start your CrowdStrike Free Trial with Falcon Prevent Next-Generation Antivirus: https://bit.ly/2sjNZKU
Views: 630 CrowdStrike
Seccubus What is Seccubus? Seccubus automates regular vulnerability scans and provides delta reporting. The goal is to reduce the analysis time for subsequent scans of the same infrastructure by only reporting delta findings. What's the issue? Anyone who has ever used Nessus, OpenVAS, Nikto or another vulnerability scanner will be familiar with the drawback of such tools. Tools like Nessus are very valuable tools, but unfortunately the results contain a lot of noise. Time needed to interpret and create a report using the results of a scan will often be two or three times the time needed to do the actual scan. Seccubus was created in order to more effectively analyze the results of regular scans of the same infrastructure by efficiently interpreting results. Frank Breedijk CISSP B ICT is employed as a Security Engineer at Schuberg Philis since 2006. He is responsible for the technical information security of Schuberg Philis Mission Critical outsourcing services. This includes, but is not limited to: Security Awareness Vulnerability management Internal security consultancy Internal technical audits AutoNessus development Frank Breedijk has been active in IT Security for over 10 years. Before joining Schuberg Philis he worked as a Security Consultant for INS/BT and Security Officer for Interxion. He managed the European Security Operations Center (SOC) for Unisys' managed security services. During this period Gartner labeled Unisys leader in the magic quadrant for Managed Security Services in Europe. Besides his day job Frank Breedijk is an active on Twitter and writes blog entries for CupFighter.net. He has also written magazine articles about Seccubus and security awareness.
Views: 323 ToolsWatch
Welcome to a Solutions Review special… where we take a look at the top 10 resources to consult when searching for a new MDM solution… I’m Ashley Troutman.... As our world becomes more mobile-centric… mobile device management is necessary to keep your organization secure… If you’re in the market for a new tool... Your first stop should be solutionsreview.com… where we have the top resources for enterprise tech pros… Skip the google search and check out our list of top resources for all things m-d-m... The first thing you’ll find on it, is a Forrester wave report… Forrester offers a wide variety of resources, including these reports, to assist business leaders in choosing the right solutions… Next is Gartner’s EMM magic quadrant… the widely used report features the top vendors in the space… and aids organizations across the globe in making better decisions when it comes to an EMM or MDM solution… Best practices are often overlooked, but important to keep up on… especially when it comes to m-d-m and containerization... Instead of having the debate on which is better… enterprises should define device use cases and security requirements within the organization, and then decide which solutions best suit their needs…. And Gartner’s NAC market guide made the list… it includes an in depth look at some of the biggest names in the industry… The G2-crowd grid is also on the list… it’s similar to Gartner’s magic quadrant in look and feel, but it’s a bit more interactive…and rates products based on customer satisfaction and market presence… And -Capterra- is a great resource for those who are unfamiliar with the current state of the market… they provide a simple way for readers to learn about vendors and their standings… If you prefer using a book for research, we found two that stand out and made the list... Including ---Wireless and Mobile Device Security--- it explores the evolution of wired networks to wireless networking.. And its impact on the enterprise... And --Enterprise Wireless Mobility Management-- which explains the new business strategy that most companies are starting to define, given that all employees have at least one mobile device… Linkedin groups are an excellent resource for networking but also research… the --enterprise mobility management-- group allows users to exchange ideas and ask questions… And of course we created an m-d-m buyer’s guide that provides insights on the current market… and also aims to help you find the right vendor to work with…. More info on this list is up now on our mobility management site… And if you liked this video, subscribe to our Youtube channel for more like it... Plus our week in review segments that cover all the latest news in this space… You can also find us on Facebook, Twitter and Linked-in… Thanks so much for watching, i’m Ashley Troutman, until next time...
Views: 207 Solutions Review
Allie Young is a Research vice president and distinguished analyst in Gartner's Technology and Service Provider Research group. She was interviewed by RCR Wireless' Roberta Prescot at Gartner Symposium held in São Paulo
Views: 333 RCR Wireless News
Managed Services Summit - London - 25092014 Tiffani Bova - Gartner Distinguished Analyst discusses "How Internal and External Cloud Services are transforming IT and the Role the Channel will Play in the future" Tiffani's presentation will examine how both technology changes (Cloud, Consumption and managed services) and new customer demands are forcing technology providers and the broader channel ecosystem to re-examine their sales models.
Views: 71 backup steve
Call centers became a very popular way to serve customers especially with the development of the interactive voice response (IVR) systems - those automated prompts on the call that ask you to press 1 for this and 2 for that etc.. Call centers were initially designed to handle voice calls coming in or being made out of the center. However, as technology evolved, and people had more opportunities to interact with organizations, the call centers had to evolve too and address all customer interactions including email, social media, web chat and the like. These call centers became known as contact centers as they needed to account for all customer engagements. Since customers would be contacting the contact center through any channel, these centers need to have a complete view of the customer across the various touch points in what is called a 360-degree view of the customer. Empower Yourself with more Practical Business Education to Reach your Potential by visiting our site: http://www.potential.com Follow us on our social media channels: Facebook: https://www.facebook.com/PotentialCom LinkedIn: https://www.linkedin.com/company/potential Twitter: https://twitter.com/potentialcom Goolge+: https://plus.google.com/+PotentialCom/posts For more practical learning and real-world education check out www.potential.com
Views: 745 Potential